Cancellation & Refund Policy
When donations and membership fees can be cancelled or refunded, and how long a refund takes.
Last updated: 1 October 2026
1. Overview
Balee Organization is a non-profit public charitable trust. Donations help us carry out our charitable work immediately, so donations are generally non-refundable. However, we understand that mistakes happen, and we will refund payments in the situations listed below.
2. When we will refund a donation
- Duplicate payment — the same donation was charged more than once.
- Wrong amount — you entered an amount different from what you intended (for example, ₹10,000 instead of ₹1,000).
- Unauthorised transaction — the payment was made without your permission.
- Technical error — the amount was debited but the payment failed or was not received by us.
Refund requests must be made within 7 days of the transaction date.
3. When a refund is not possible
- Requests made more than 7 days after the donation.
- Donations for which a tax-exemption (80G) receipt has already been issued and used, or reported to the Income Tax Department.
- Donations made in cash, by cheque or by bank transfer outside this Website — please contact us and we will review these separately.
4. Membership fees
- You may cancel your membership application within 7 days of payment for a full refund, provided the membership has not yet been approved.
- If your membership application is not approved by the governing body, the fee is refunded in full automatically.
- Once a membership has been approved and activated, the fee is not refundable, including for partial years.
- Annual memberships do not renew automatically; you can simply choose not to renew.
5. Monthly donations
If you set up a recurring monthly donation, you can cancel it at any time by emailing us or through the link in your Razorpay payment confirmation. Cancellation stops future payments; payments already made are covered by the rules above.
6. How to request a refund or cancellation
Email us at [Email address] or call [Phone number] with:
- your full name, email and mobile number;
- date and amount of the payment;
- the Razorpay payment ID or transaction reference (from your confirmation email or SMS);
- the reason for the request.
7. Processing time
- We will review your request and reply within 3 working days.
- Approved refunds are initiated within 5–7 working days and credited to the original payment method (same card, UPI ID, bank account or wallet).
- After we initiate the refund, your bank may take a further 5–10 working days to show it in your account.
- Any receipt issued for a refunded payment will be cancelled.
8. Contact
Balee Organization
S-265/257, DU-0319, Ground Floor, Indira Gandhi Camp Part-1, Tamoor Nagar, New Delhi – 110025
Phone: [Phone number]
Email: [Email address]
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Questions about any policy? Write to us and we will respond within 7 working days.